Job Details
Job ID: 2643
Job Title: Regional Director of Client Services
Job Type: Direct Hire
Level: Managerial
Location: Germany-Germany-Frankfurt am Main

Job Description
Description: The Regional Director, Client Services (RDCS) will design and establish challenging service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions. This position will consistently improve operational performance and maintain service excellence with all Client relationships. The RDCS’s ongoing priority is to collaborate with and mentor the Client Services Teams (Agile•1 Client Services Personnel) to provide outstanding customer service and generate additional business opportunities throughout the client’s geographic footprint for all verticals of the ACT•1 Group of Companies. The RDCS will also bring forth new ideas for all Agile•1 business, to keep Agile•1 in the forefront of the Supplier Management and Workforce Technology field.

Additionally, the RDCS will provide guidance to client and direct reports which includes, but isn’t limited to, general human resources issues, risk management associated with consultants, worker classifications, contingent staffing solutions, and supplier management best practices. Will be responsible for sales forecasting, meeting financial objectives, quality metrics and balancing multiple projects. Will ensure that Client Service Teams maintain the integrity and accuracy of account specific database. This position will directly manage the Client Services Managers and/or Client Services Teams to measurable service standards. Manage an efficient, profitable service center in accordance with the projections, policies, and procedures developed by the Agile•1 Management Team. This position is responsible for providing outstanding customer service and generating additional business opportunities throughout the client’s geographic footprint for all vertical of the ACT•1 Group of Companies.
Requirements/Qualifications: QUALIFICATIONS: This individual will have at least 8 years in National Account Management, On-Site Implementation (Staffing Environment) or National Sales with Fortune 500 companies. RDCS requires a minimum of 12 years experience in related field and/or industry.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Proven experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier/contractor management.
- Demonstrated experience in operational and financial functions such as profit & loss and budgeting) as well as associated tracking software systems and procedures.
- Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, MS Outlook. MS Project and Internet access.
- Ability to learn proprietary technology.
- Knowledge of labor and employment laws, across Europe
- Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.
- Excellent verbal and written communications. Requires proficient English, and German. Any addition languages, such as Dutch and/or French are a plus.
- Professional appearance.
- Able to prioritize multiple tasks without compromising service or quality.
- Able to work independently with minimal supervision.
- Excellent organizational skills.
- Ethical, fair and professional conduct in all candidate, client, and peer interactions.
- Flexible, accountable and a team player.
- Available to work overtime.
- Energetic and able to work well in a fast paced environment.
- Excellent memory and recall skills.
- Ability to interact with client C level management.

EDUCATION REQUIREMENT: Bachelor’s degree (B. A.) or equivalent combination of education, experience and training.

JOB EXPERIENCE REQUIREMENT: Ten (10) years of industry related experience; or equivalent combination of education and experience.

LANGUAGE/COMMUNICATION SKILLS (written & verbal): This position requires multi-language skills in English and German, and prefer candidates who also speak Dutch and/or French. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS: Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology.

OTHER SKILLS REQUIREMENTS: Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, and volume.



- Facilitates the implementation process for designated Agile•1 accounts by working with the Implementation Team, Client Services Team, the client, and the supplier partners to ensure a smooth transition.

- Manages the overall contractual relationship by meeting with client representatives as needed, monitoring the compliance of the contract, and reporting to the Vice President of Client Services the volume of business that is being received and developed.

- In this entirely customer-facing role, you will help customers to define and implement complex integrated solutions that optimize the Agile•1 technology to support and grow their business.

- Overall responsibility for the costing, scheduling, planning & tracking, terms & conditions and risk management of the project through its entire life cycle, delivering profit and total customer satisfaction.

- As the Agile•1 point of contact for assigned accounts, develops and maintains relationships with client sponsor(s) in order to build strong partnerships and alliances. Sells Agile•1’s service capabilities throughout account, and creates introductions for other ACT•1 Group Companies.

- Oversees the Implementation of all assigned accounts through collaboration with the Implementation Team. Closely monitors client satisfaction and support during the System Implementation Phase. In addition, monitors the Supplier Engagement Process to ensure successful Supplier Partnerships.

- Determines quarterly and annual revenue targets for each account and is accountable for meeting those financial targets.

- Will monitor the compliance of each contract by reviewing Service Level Agreements and Client Satisfaction Surveys. Will meet with Program Managers monthly, quarterly or as needed to ensure the quality of the program and customer satisfaction through business review meetings.

- Facilitates engagement and utilization of Shared Service Center support for operational involvement in client accounts. The SDCS partners with the Director (or head) of the SSC to determine types of support, allocation of hours, etc. to ensure that contractual SLA’s are met.

- Drives ongoing Business Development seeking other opportunities for Agile•1 as well as the other verticals of the ACT•1 Group.
- Other duties and special projects as assigned.

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AgileOne considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. AgileOne also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation for a disability during any stage of the recruitment process, please let us know.




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