Job Details
Job ID: 1779
Job Title: Vice President, Global Client Services [EU]
Job Type: Direct Hire
Level: Executive
Location: Other-Other-TBD

Job Description
Description: The Global Vice President (GVP) will direct the client account activities through designing and establish challenging service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions. This position will consistently interact with client leadership and will be responsible for Global Stakeholder mentorship and for driving global account governance.

The role will drive to improve operational performance and maintain service excellence with all Client relationships. The Global Vice President’s ongoing priority is to collaborate with and support the Client Services Teams (Agile•1 Client Services Personnel) to provide outstanding customer service and generate additional business opportunities throughout the client’s geographic footprint for all verticals of the ACT•1 Group of Companies. The Global Vice President will also bring forth new ideas for all Agile•1 business, to keep Agile•1 in the forefront of the Supplier Management and Workforce Technology field.

Additionally, the Global Vice President will provide guidance to client and direct reports which includes, but isn’t limited to, general human resources issues, risk management, employee classification, contingent staffing solutions, and supplier management best practices. The GVP will be responsible for budget forecasting, account growth, meeting financial objectives, quality metrics and balancing multiple projects. Additionally, the GVP will ensure that Client Service Teams maintain the integrity and accuracy of account specific databases. This position will directly manage the Client Services Directors, Managers and/or Client Services Teams for the named global client (s) to measurable service standards. Manage an efficient, profitable service center in accordance with the projections, policies, and procedures developed by the Agile•1 Management Team. This position is responsible for providing outstanding customer service and generating additional business opportunities throughout the client’s geographic footprint for all vertical of the ACT•1 Group of Companies.
Requirements/Qualifications: QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated experience presenting formal content to large and small groups in a variety of settings including C-suite and Executive Stakeholders.
• Demonstrated complex reasoning and ability to work in a consultative role
• Experienced People Leader; demonstrable experience in driving service excellence through the work of others
• Solid capabilities in bringing innovation to the client agenda and creating a partnership approach
• Expert in MSP solution delivery or similar talent outsourcing field
• Demonstrated experience in operational and financial functions such as profit & loss and budgeting) as well as associated tracking software systems and procedures.
• Background of delivering solutions across different international geographies and regions including Europe and the ability to travel up to 70%
• Solid understanding of the use of VMS technologies
• Knowledge of labor and employment laws, i.e. Wage & Hour, FLSA, EEO, OSHA, etc. across Europe/Internationally
• Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.
• Excellent verbal and written communications in English
• Professional appearance and approach to business activities
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable and a team player.
• Available to work overtime.
• Energetic and able to work well in a fast paced environment.
• Excellent memory and recall skills.

EDUCATION REQUIREMENT: Prefer Master Degree in Business or equivalent combination of education, experience and training.

JOB EXPERIENCE REQUIREMENT:
Recognised expert in the field of MSP Contingent Workforce and Talent Solution Outsourcing through multiple experiences across regions and cultures. Is likely to have worked within the industry or related industries 10-15 years.

OTHER SKILLS REQUIREMENTS:

PRESENTATION SKILLS
Ability to generate presentations and proposals and effectively communicate to large audiences. Must demonstrate very strong verbal and non-verbal communication skills as well as ability to use technology to prepare for presentations (PowerPoint or equivalent)

LANGUAGE SKILLS
Ability to converse in either German or French. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

• MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Provides overall strategic direction and management to assigned accounts.
 Develops best practices and ensures all programs are adhering to the highest standard possible in their service delivery.
 Manages the overall contractual relationship, monitoring the compliance of the contract, and reporting relevant data
 In this customer-facing role, you will help customers to define and implement complex integrated workforce solutions that optimize (and grow) their business.
 Deliver Annual Business Reviews at an Executive level and strategic themes to client in formal and informal settings.
 Overall responsibility for the costing, scheduling, planning & tracking, terms & conditions and risk management of the project through its entire life cycle, delivering profit and total customer satisfaction.
 As an Agile•1 senior leader for assigned accounts, develops and maintains executive level relationships with client in order to build strong partnerships and alliances. Sells Agile•1’s service capabilities throughout account, and creates introductions for other ACT•1 Group Companies.
 Oversees the Implementation of all assigned programs within the client portfolio through collaboration with the Implementation Team. Closely monitors client satisfaction and supports during the System Implementation Phase. In addition, monitors the Supplier Engagement Process to ensure successful Supplier Partnerships.
 Provides annual revenue targets for each account and is accountable for meeting those financial targets.
 Will monitor the compliance of the client contract/s by reviewing Service Level Agreements and Client Satisfaction Surveys. Will meet with Program Managers monthly, quarterly or as needed to ensure the quality of the program and customer satisfaction through business review meetings.
 Facilitates engagement and utilization of Shared Service Center support for operational involvement in client accounts. The SDCS partners with the Director (or head) of the SSC to determine types of support, allocation of hours, etc. to ensure that contractual SLA’s are met.
 Drives ongoing Business Development seeking other opportunities for Agile•1 as well as the other verticals of the ACT•1 Group.
 Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES/# OF STAFF:
Manages Client Services RVPs, Directors and/or Managers assigned to client relationships, and provide support to Client Services Teams as needed to support their specific account(s). When supervising, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Benefits

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