Job Details
Job ID: 1641
Job Title: Business Solutions Analyst
Job Type: Direct Hire
Level: Experienced - Non Managerial
Location: United States-National-USA

Job Description
Description: Functions as a utility player for the Business Solutions team. Primary responsibilities include, but are not limited to: Assisting with new client implementations by training new on-site personnel on day-to-day operations, customer service and help desk support to Agile-1 standards. Fills in for vacant positions or team members’ vacation or FMLA leave. Maintains standards of professionalism of Agile•1 by consistently providing a high level of customer service to the client, suppliers and contingent workers. Functions as a mentor for new on-site staff, modeling the skills and professionalism expected of Agile 1 on-site teams.
Responsibilities: 1. Provides system training to Client and Vendor users prior to “go live” during new client implementations or existing client migrations/special projects.
2. Directly supports CSM during first 1-2 weeks of operation through on-site training and mentoring at client location.
3. Provides ongoing remote support to ensure on-site staff has full understanding of Agile 1 processes and procedures.
4. Perform administrative duties as needed.
5. Closely monitors client satisfaction and support during the system implementation Phase. Reports progress/issues to BSD, BSM.
6. Closely monitors Supplier satisfaction and performance to ensure successful Supplier engagement during the system implementation phase. Reports progress/issues to BSD, BSM.
7. Identifies and communicates process and/or system improvement opportunities to management.
8. Works with the Implementation and Delivery Team trainer on all assigned accounts in advance of, through and beyond go-live implementation.
9. Acts as an escalation point for system questions. Serves as additional resource and subject matter expert for on-site team on system issues; mentors on-site team on effective use of the Agile Express system.
Benefits A great team environment and excellent benefits including: Competitive salary and a benefits package including health, dental, vision, Short Term Disability, Long Term Disability, and life insurance along with a 401k Plan. You will also be eligible for vacation, sick leave and holidays.

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