Job Details
Job ID: 1569
Job Title: Operations Manager
Job Type: Direct Hire
Level: Managerial
Location: United States-National-USA

Job Description
Description: AgileOne is a global workforce solutions organization. We are currently seeking a Recruitment Operations Manager to support high volume or project related recruitment solutions. The Recruiting Operations Manager serves as a functional point-of-contact for recruiters, managers, clients and team members involved in the solution provided. This manager will be responsible for daily management and coaching of the recruiting team, ensuring timely updates on requisition / program status, and develops and maintains robust metrics to track our success. The recruiting operations manager will play a key role in rolling out metrics, new programs or projects, sourcing strategies, recruitment technology and other tools that measure and promote talent acquisition effectiveness. This role will collaborate closely with the entire team, including RPO sales and cross-functional groups to provide support toward our Talent Acquisition strategies as well as providing quality measures desired by all of our clients today.

Requirements/Qualifications: Education and Experience:
• Experience: 5 yrs in recruitment, with RPO or client services preferred
• Education Level: Bachelor's Degree preferred
• A combination of education and experience is acceptable

Knowledge, Skills or Abilities
• 4+ years recent staffing related RPO or BPO experience as a Recruiter and/or staffing programs
• 3+ years of experience in staffing data analysis and solid experience with Microsoft Excel Advanced Functions (pivot tables, macros, vlookup)
• 3+ years of experience in managing on-site as well as virtual teams
• 2+ years of Project/Program management experience
• Experience with OFCCP compliance from a recruiting standpoint
• Experience managing vendor relationships
• Sense of urgency with ability to quickly mobilize internal resources is CRITICAL to this role
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Ability to demonstrate strong communication and project management skills.
• Excellent organization and project management skills- this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives.
• Demonstrated excellence in communication, influencing without authority, partnering and teamwork. Ability to drive alignment to global processes and systems is also critical.
• Must be able to work under pressure and within short time constraints
• Change management experience in complex, matrixed organizations
• Attention to detail, ability to see the big picture, ability to quickly grasp and understand problems and their impact upon the underlying business process

Responsibilities: Responsibilities:
• Deploy relevant recruitment programs, solutions and associated metrics that align with the contractual requirements of the client.
• Support client driven high volume recruitment initiatives.
• Engage recruitment training and other related teams to enhance the effectiveness of our recruiting teams.
• Create and maintain our Talent Acquisition measures package to accurately track our success and identify opportunity trends
• Assess SLA’s and build supporting practices that ensure we meet and exceed expectations.
• Partner with Finance and other business groups to reconcile budget and billing needs.
• Maintain a recruiting budget.
• Takes on additional programs and projects related to Recruiting, as appropriate.
• Create account plans for each clients that document strategies, metrics, and expectations to ensure success of the program.
• Apply structured project management concepts to ensure optimal results. Responsible for management of program budgets and ensuring cost efficiency.
• Report on results and analyze impacts of new proposed features from program owners and implement these changes. Develop and deliver communications related to program policies, procedures and system updates.
• Assess staffing needs, customer feedback, current business processes, and industry trends.
• Institute programmatic solutions to support existing and new business initiatives.
• Drive communication of program processes, metrics and goals through partnership with business aligned and central Staffing teams, business partners, applicants, and vendors.
• Create, communicate, and execute on service level agreements, success metrics, and program documentation, with an emphasis on customer satisfaction.
• Help talent acquisition team members drive toward improved staffing operating model. Actively participate in staffing projects, as appropriate.
Benefits A great team environment and excellent benefits including: Competitive salary and a benefits package including health, dental, vision, Short Term Disability, Long Term Disability, and life insurance along with a 401k Plan. You will also be eligible for vacation, sick leave and holidays.

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