Job Details
Job ID: 1421
Job Title: Senior Client Services Professional
Job Type: Direct Hire
Level: Experienced - Non Managerial
Location: Germany-Germany-Frankfurt am Main

Job Description
Description: Support on-site operations at our client location by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of our MSP/VMS program. Utilizing the Agile•1 Vendor Management Tool, AccelerationVMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the up keep of system integrity and accuracy of our specific program technology. Assist the On-site Management Team with administrative program duties, in an environment where you must be able to multi-task. Contribute to the professionalism of Agile•1 by consistently providing a high level of customer service to the client, suppliers and contingent workers.
Requirements/Qualifications: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, in a fast paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least three (5) years of related experience within the staffing industry, i.e. recruiting, coordinator, supplier management, or other client relationship management
• Well rounded business acumen
• Knowledge of German labor and employment laws
• College degree preferred in Business, Computer Science, or related field of study

EDUCATION REQUIREMENT: Bachelor’s degree (B. A.) or equivalent combination of education, experience and training.

JOB EXPERIENCE REQUIREMENT: Five (5) years of industry related experience; or equivalent combination of education and experience.

LANGUAGE/COMMUNICATION SKILLS (written & verbal): This position requires multi-language skills in English and German. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS: Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology.

OTHER SKILLS REQUIREMENTS: Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, and volume.

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: None required

TRAVEL REQUIREMENT: Minimal (20%)
Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES:

On-Going Program Maintenance -
• Act as liaison between Client and staffing partners on requirement issues while maintaining the integrity of our Service Level Requirements
• Monitor requisition approvals from business group leaders
• Ensure job requisitions have adequate candidates and filled in a timely fashion
• Screen candidate resumes as needed, for skills match and quality, and short list submissions for manager’s review
• Coordinate candidate interviews with managers, as needed
• Follow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as needed
• Ensure supplier markups are within their contractual guidelines
• Manage weekly timecard approval process and troubleshoot any issues
• Coordinate and ensure the timely delivery of reports to the client or staffing partners
• Act as point of contact for administrative systems tasks between Client, staffing partners, and Corporate IT Team
• Collaborate with account reconciliation analyst and corporate billing to ensure the timely delivery of invoicing, by completing all tasks involved in the invoice process by the approved deadlines
• Act as the point of contact between Agile•1 Corporate and staffing partners for any contractual, accounting or payment inquiries
• Manage MSA program requirements, including achieving program SLAs/KPIs, and ensuring overall quality of service delivery
• Identify and communicate process improvement opportunities to program management
• Promote opportunities for other parent group companies, when possible

Implementation –
• Support the implementation team with data collection during the implementation process, and ongoing for client expansions
• Coordinate and compile the collection of supplier data and information sheets for supplier set up in the system
• Assist with set up new client users, embedded workers, job titles, and other system data elements as needed
• Provide user training to Client and staffing partner users as needed
• Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes
• Perform project administrative duties as needed
• Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES/# OF STAFF: None
Benefits A great team environment, with a superb opportunity for personal growth and benefits by the local standard.

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