Job Details
Job ID: 1597
Job Title: IC Compliance Administrator
Job Type: Direct Hire
Level: Experienced - Non Managerial
Location: United States-California-TBD

Job Description
Description: Support ICC Team and Contingent Workers with enrollment and billing support for Freelancer/Independent Contractors. Collect and maintain data from contractors to complete compliance files, following up as necessary. Contribute to the professionalism of Agile•1 by consistently providing a high level of customer service to the client, suppliers and contingent workers.
Requirements/Qualifications: QUALIFICATIONS:
• Ability to learn proprietary technology.
• Preferred - Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.
• Professional appearance.
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable and a team player.
• Available to work overtime.
• Energetic and able to work well in a fast paced environment.
• Excellent memory and recall skills.

EDUCATION REQUIREMENT: Bachelor’s degree (B. A.) or equivalent combination of education, experience and training.

JOB EXPERIENCE REQUIREMENT: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• At least two (2) years of proven experience in customer service as well as human resources related activities such as recruiting/ staffing, customer relationship management, business development, and supplier and contractor management.
• Preferred - Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.

LANGUAGE/COMMUNICATION SKILLS (written & verbal): Excellent verbal and written communications. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS: Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology.
• Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicant’s qualifications and other processes associated with staffing fulfillment.
• Orients, counsels and terminates contingent workers when necessary.

• Support the implementation team with data collection during the implementation process.
• Coordinate and compile the collection of vendor data, information sheets and Sub-Contract Agreements/End User License Agreements [EULA].
• Perform data entry into system as needed.
• Provide user training to Client and Vendor users as needed. This task will continue after implementation as well.
• Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes.
• Perform project administrative duties as needed
• Travel may be required for training and implementation duties.

Account Maintenance
• Act as liaison between Client and Vendors on requirement issues while maintaining the integrity of our Service Level Requirements.
• Act as point of contact for administrative systems issues between Client or Vendors and Corporate IT Team.
• Coordinate and ensure the timely delivery of reports to the client or vendors.
• Maintain the integrity of system data; ensure accuracy of reporting through Agile•1 technology.
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines.
• Act as the point of contact between Agile•1 Corporate and vendors for any contractual, accounting or payment inquiries.
• Follow all processes and procedures defined by Agile•1 management.
• Become Identify and communicate process improvement opportunities
• Promote opportunities for other ACT•1 Companies when possible.
• Use and maintain the Client Support call-tracking database in a technically proficient manner by recording all calls thoroughly and completely.
• Make use of information contained in the call tracking system to build problem resolution skills and to maximize the quality of support and the timeliness with which it is provided to customers.

SUPERVISORY RESPONSIBILITIES/# OF STAFF: May need to supervise and provide guidance to the other client services team members in the absence of the On-Site Manager.

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